Cibolo
Volunteer Fire Department
Standard Operating Guidelines (SOGs)
Approved by: Preliminary NOT
approved
Fire Department Routine Communications
Purpose: To establish guidelines for the efficient and effective
communication between personnel.
Scope: All
non-emergency and non-radio communications.
Telephone calls:
· Answer all phone calls to the
station phone.
· Answer with a minimum of “Cibolo
Fire Department”, preferably “Cibolo Fire Department state_name_and_title speaking.
· If call is for someone currently in
the firehouse, take or transfer call to them as quickly as possible. Do leave
on hold long.
· I the person, or someone else who
can help, is not available:
o
Get
the callers name
o
Get
the callers phone number
o
Get
the reason for call
o
Ascertain
the urgency
o
Immediately
open When 2 Work and send the person called a message with the above
information.
o
If
it is an urgent or time sensitive call, attempt to contact the celled person
with the phone numbers listed for them in When 2 Work.
o
Send
the person a When 2 Work message whether you contact them or not. This gives you documentation that you got the
message to them.
Visitors and walk ups:
· If personnel get visitors you will
usually escort the visitor to the personnel. If the visitor is unfamiliar, a
business or unknown contact then you should ask them to wait and promptly get
the personnel’s attention and alert them that they have a visitor.
· Remember that you represent the Fire
Department during this process and be professional.
· Also remember throughout your daily
routines and duties that visitors may appear at anytime and conduct your selves
appropriately. It makes us all look bad if someone comes into the station and
observes us acting or speaking un-professionally.
Deliveries:
· If a package, mail or other items
are delivered to the station, the receiving personnel are responsible for
delivering to or alerting the appropriate personnel.
· If you know who the item(s) are for,
send them a When 2 Work message immediately.
· If the item was express delivery or
seems urgent attempt to contact the personnel through the numbers listed for
them in When 2 Work. Send a message to them as well.
· If you are expecting an item and
want to be notified when it comes in, use When 2 Work or FireHouse to post a
message about it.
· Place the item(s) in an obvious
place. If you put the item up where it goes or other non obvious place the
personnel needing it may be delayed in finding it.
General:
·
We
pay for FireHouse and When 2 Work.
They are great resources to use for communication with your fellows
Firefighters and officers.
·
If
something needs to be done on a certain day or time, put a PR or Daily order in
to FireHouse for that day and time.
·
When
you come on shift make sure and check FireHouse for any duties or visits scheduled
for that day.